POLICIES AND PROCEDURES

Accommodations and exceptions can sometimes be made. Please call or email us about your situation and we will be glad to help.
Minimums

Our minimum is 6 pc per style for Custom Printing and 24 pc per style for Contract Embellishment.

Payment

We require all orders to be 50% paid. If payment has not been made the order will NOT be processed. We accept Visa, MC, Discover, American Express, check or cash. Purchase orders are accepted from schools and government offices. A digital copy emailed to info@goteamworx.com will be required. 

Work Order Form

Teamworx will create a work order form and email it to the customer for approval. Production will NOT proceed until Teamworx receives the approved work order form. 

Artwork

All artwork must be submitted in an illustrator or Corel format at least 300 dpi. File types accepted include: EPS, AI, CDR, and vector PDF. We will NOT proceed with the order if artwork is of poor quality. If artwork is not sized we can size to fit on the smallest shirt to the largest shirt and make it work for all sizes.

Art Approval

Art approvals will be sent via e-mail within a reasonable time after order has been placed. The digital mock-up must be approved or acknowledged with a response within 24 hours. If you do not approve the mock up within 24 hours your order may be delayed. After approvals are signed or consented via e-mail there will be no changes. 

*Note: Teamworx is not responsible for hindrance on production due to delayed approval of the digital mock- up. Please be sure to check your mock-up for artwork accuracy such as: color, dimensions, spelling and product information.

Changes to your Order

You have a very short window to do this. Generally, if you contact us at 239-263-2424 within 24 hours, we can accommodate you. There are no changes available for rush orders.

Cancellations

All orders are final, if a cancellation is made it must be made within 24 hours, order has been placed you will be subject to a 30% restocking fee plus a partial payment covering any service already provided . Absolutely NO cancellations will be allowed if the order is already in process or any printing has been done. 

Note:*If your order is a Rush there are no changes allowed after your order has been placed.

Rush Orders

We do offer rush services but this service is not always available. In order for your order to be consider as a rush we need the following: 1. Work Order Form must be filled out with all the details of your order including ink or thread color, garment style and size breakdown. For contract embellishment goods must be in house, separated by graphic and ready to print. Rush orders are subject to a $50.00 fee.

Damages and Under Runs

We do our best to ensure every garment is printed correctly but mistakes are inevitable. Customers have 48 hours to inspect and report any damages or defects with the order. Keep in mind we have a 5% damage allowance, we recommend to order additional pieces. Teamworx is not liable for any garment manufactured inconsistencies including, but not limited to, mislabeled garments, color dye irregularities, stitching errors, rip, tears or holes in garments. Teamworx is also not liable for inconsistencies in discharge printing due to fabric, fabric dye and/or fabric content. Teamworx is not responsible if certain items are out of stock. If items are out of stock we will inform you as soon as possible and offer you alternative styles. Placement: Please be aware that the industry standard is 1/4” tolerance in either direction. This will not be considered a misprint. All garments are accounted for before being processed according to order placed. Once an order leaves the premises Teamworx is not responsible for discrepancies in order numbers or sizes.

Returns

If you are not satisfied in any way, please call us at 239-263-2424 or email us at info@goteamworx.com within 48 hours of receipt of goods and let us know the issue. We have a 100% money back guarantee, so we will either refund your payment or immediately correct the order to your complete satisfaction. For a return to be processed the issue garment must be brought to 3951 Mercantile Ave, Unit C for inspection.

For Contract Embellishment ONLY

If you are providing the garments for printing, then you must provide us with a detailed description of the garment, including style number(s), color(s), size(s), quantity and packing slip. We are not responsible for the end result of contract embellishment garments that are not purchased through our preferred vendors.

Turn Around Time & Due Dates

Our turnaround is usually 2 weeks. If we are extremely busy our turn around can vary from 2-3 weeks. Due dates are really important to us. If you have a specific date that you must have your production in your hands please let us know. We do offer a rush service (if available) please contact us if you need a rush order.

Shipping, Deliveries & UPS Pick Ups

Customers are responsible for all shipping and handling fees (if applicable). Customer must inform us when placing the order if the order will be shipped to a specific location. We use our own UPS account and add shipping cost to your invoice. Teamworx is not responsible for any delays.

Screens

Screens are property of Teamworx. Screens are kept for 48 hours of the initial order, after that screens are reclaimed. If you wish to do a reprint after the 48 hours additional charges may apply. 

Quotes

Quotes expire in 30 days. Quotes are subject to change upon review of the graphic. You will receive an quote within 24 hours of your request. (Weekends are excluded. Example: You submit a request Friday at 3:30pm you will receive your estimate on Monday during business hours. Please provide us with a little time to get back to you.)